Terms & Conditions

Terms & Conditions of Sale
Last updated: 30 May 2025
What These Terms Cover
These terms and conditions explain how we sell our products to you.
About Us and Our Products
All information about us and our products is available on our website, from our Customer Service team, or our sales staff before you order. We’ll also send you a confirmation email after your purchase.
By ordering from us, you agree that:
  • You’re legally bound by these terms.
  • Special rules apply to gift cards and discount codes.
  • Prices may change before you place an order.
  • Orders are only accepted once we check them.
  • Payment is taken at the time of order.
  • VAT adjustments may apply.
  • Orders may sometimes be rejected.
  • We are not responsible for delays outside our control.
  • Products may look slightly different from pictures.
  • You’re responsible for accurate measurements.
  • You have the right to cancel and return products (within limits).
  • You can end ongoing contracts.
  • You have rights if something is wrong with your product.
  • We may update products and terms.
  • We can withdraw products.
  • We can end our contract with you.
  • We don’t compensate for all losses.
  • We use your data according to our Privacy Policy.
  • You have options for dispute resolution.
Key Policies
Acceptance of Terms
Please read these terms carefully before ordering. By proceeding to checkout and clicking the checkbox, you confirm you accept our Terms of Service, which include these Terms & Conditions of Sale.
Gift Cards and Discount Codes
  • Only one code can be used per order.
  • Codes must be applied during checkout.
  • Codes can't be combined, added later, transferred, or exchanged for cash.
  • We reserve the right to cancel codes at any time.
Product Pricing
Prices may change at any time before you place your order.
Order Acceptance
Submitting an order is an offer to buy. Your order is only accepted once we email you a confirmation.
Payment
Payment is required at the time of ordering unless a regular payment arrangement is specified.
VAT Changes
If VAT rates change between ordering and delivery, we adjust the price accordingly unless you've already paid.
Order Rejection
We may cancel your order if:
  • The product is unavailable.
  • We can't authorize your payment.
  • There’s a pricing or description error.
  • You’ve ordered an excessive quantity.
  • We suspect fraud, automation, or reseller activity.
  • Other issues occur at our discretion.
We will notify you and refund any payment if your order is canceled.
Delays Beyond Our Control
Delays caused by events like natural disasters, pandemics, or strikes are not our responsibility. You can cancel if delays are significant.
Product Variations
Actual products may slightly differ in color, packaging, or appearance from pictures online.
Measurements
You must ensure that any measurements you provide are accurate.
Returns and Refunds
Your Right to Cancel
You can cancel:
  • Within 15 minutes of ordering.
  • Before your order is "locked in" for shipping.
Otherwise, you may cancel up to 14 days after delivery.
Exclusions
You cannot cancel if:
  • Products are unsealed hygiene items.
  • Products are customized or personalized.
  • Products are inseparably mixed with others after delivery.
How to Cancel
Fill out the online form at www.shadowspirits.co.uk/a/returns or email Info@shadowspirits.co.uk.
Returning Products
  • Return products within 14 days at your own cost (unless otherwise stated).
  • Keep proof of return.
  • Products must be in new condition.
Refunds
  • Standard delivery fees are refunded (express delivery fees are not).
  • Refunds will be issued within 14 days of receiving the returned product or cancellation notice.
  • Refunds use the original payment method.
Shipping
UK Delivery:
  • Free standard delivery on orders over £100 (Evri).
  • Free next-day delivery over £125, or £1.99 for orders over £100.
  • Standard delivery from £3.79–£4.99.
  • Next-day delivery from £5.49–£9.99 (must order before 3PM for same-day dispatch).
Northern Ireland & Channel Islands:
  • Standard shipping is £9.99 and takes 3–5 days.
Black Friday/Cyber Monday:
  • Please allow up to 14 days for shipping during peak sales.
Other Important Information
Ending Ongoing Contracts
You may cancel ongoing services (e.g., subscriptions) as explained during the order process.
If Something Is Wrong With Your Product
Contact us at Info@shadowspirits.co.uk. We are responsible for ensuring products are as described and meet legal standards.
Changes to Products or Terms
We may make minor changes anytime and major changes with advance notice.
Withdrawing Products
We may stop offering a product with seven (7) days’ notice and refund you for any unused portion.
Ending Our Contract
We may end contracts if you don't pay or cooperate with delivery.
Limitation of Liability
We are not liable for:
  • Unexpected losses.
  • Losses caused by external events.
  • Losses you could have avoided.
  • Business-related losses.
Personal Data
We use your personal information as described in our Privacy Policy.
Disputes
  • Our Customer Service team is your first point of contact.
  • You may take legal action in the courts of England, Wales, Scotland, or Northern Ireland.
Other Terms
  • This contract is between you and us only.
  • If any part of the contract is invalid, the rest still applies.
  • We can still enforce the contract even if we delay in doing so.
Comments or Concerns
Email Info@shadowspirits.co.uk for any feedback or support inquiries.